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Ticket Purchase and Usage Terms and Conditions of the Lithuanian Art Centre TARTLE

  • I. General Provisions

    • 1. These Ticket Purchase and Usage Terms and Conditions (hereinafter the “Terms”) govern the purchase, use, exchange, and refund of tickets for exhibitions, events, guided tours, educational activities, and other activities organized by the Lithuanian Art Centre TARTLE (hereinafter the “Museum” or “TARTLE”).
    • 2. The ticket seller and service provider is the Public Institution Lithuanian Art Foundation (hereinafter the “Seller” or “TARTLE”).
    • 3. Seller’s details:

      Public Institution Lithuanian Art Foundation (VŠĮ „Lietuvos dailės fondas“)
      Legal Entity Code: 302969392
      VAT Registration Number: LT100007446217
      Registered Office Address: Užupio g. 40, Vilnius LT-01203, Lithuania
      Email: events@tartle.lt
      Telephone: +370 5 2477724
      Website: https://www.tartle.lt

    • 4. Tickets may be purchased through the TARTLE ticketing system at www.tartle.lt or at the Museum ticket office.
    • 5. By purchasing a ticket, the purchaser confirms that they have read and agree to comply with these Terms.
    • 6. TARTLE reserves the right to amend or supplement these Terms. The latest version shall be published on the website.
    • 7. A ticket grants the right to attend the exhibition, event, guided tour, or educational activity specified on the ticket. Certain events may be subject to additional fees or separate registration requirements.


  • II. Ticket Purchase Procedure

    • 1. When purchasing a ticket, the purchaser must verify the selected event, visit date, time, ticket category, quantity, and other order details.
    • 2. The purchaser must provide accurate and complete information during the purchase process.
    • 3. During the purchase process, the purchaser may be required to provide the names and surnames of all participants if necessary for event organization or record-keeping purposes.
    • 4. If the option “Invoice Required” is selected, an invoice will be issued based on the purchaser’s provided information and sent by email together with the ticket(s).
    • 5. Upon successful payment, an electronic ticket will be sent to the purchaser’s specified email address.
    • 6. The purchaser is responsible for providing a correct email address.
    • 7. Payments are processed through the payment system www.paysera.lt. Upon receiving confirmation from Paysera of successful payment, e-tickets will be sent to the visitor’s specified email address.
    • 8. If the electronic ticket is not received within one (1) hour of payment confirmation, the purchaser must contact the TARTLE administration by email at events@tartle.lt or bilietai@tartle.lt.


  • III. Use of Electronic Tickets

    • 1. Only visitors holding valid tickets will be admitted to TARTLE exhibitions and events.
    • 2. An electronic ticket may be presented either in printed form or on a mobile phone or other smart device.
    • 3. Visitors are responsible for ensuring that the QR code or barcode on their ticket can be successfully scanned.
    • 4. A ticket is valid only for the date, time, and event specified on the ticket.
    • 5. Unless otherwise stated, a ticket is valid for one person and one admission only.
    • 6. A ticket may be scanned only once. Any subsequent scan will render the ticket invalid.
    • 7. Counterfeiting, copying, reproducing, reselling, or otherwise using tickets for unlawful purposes is prohibited.
    • 8. Visitors must retain their ticket until the end of their visit.


  • IV. Discounts

    • 1. Tickets may be subject to discounts established by TARTLE.
    • 2. Visitors using a discounted ticket must, upon request, present a document proving their eligibility for the discount.
    • 3. If proof of eligibility is not provided, the visitor must pay the difference between the discounted ticket and the full-price ticket or may be refused admission.


  • V. Ticket Refunds and Event Rescheduling

    • 1. Purchased tickets are non-exchangeable and non-refundable, except in cases provided for by these Terms or applicable laws of the Republic of Lithuania.
    • 2. If an event is cancelled due to TARTLE’s decision or fault, the purchaser will be refunded the amount paid for the ticket.
    • 3. If an event is rescheduled, the ticket shall remain valid for the newly announced date unless TARTLE announces otherwise.
    • 4. Refunds will not be provided if a visitor fails to attend, arrives late, or is unable to participate due to reasons beyond TARTLE’s control.
    • 5. Late arrivals may be refused entry to guided tours, educational activities, or other events if their admission would disrupt the event.


  • VI. Rights and Obligations of Visitors

    • Visitors’ Rights:

      • 1. To receive comprehensive information about events, ticket prices, and applicable discounts.
      • 2. To receive the purchased ticket upon successful payment.
      • 3. To use the ticket for its intended purpose.
      • 4. To request a refund in cases specified by applicable laws or these Terms.

    • Visitors’ Obligations:

      • 1. To provide accurate information when purchasing a ticket.
      • 2. To comply with these Terms and the instructions of TARTLE staff.
      • 3. To safeguard the ticket against loss or unauthorized use.
      • 4. To respect other visitors and staff and to protect Museum exhibits and other Museum property.
      • 5. To possess a document proving eligibility for a discount when using a discounted ticket.


  • VII. Rights and Obligations of the Seller

    • Seller’s Rights:

      • 1. To verify the validity of tickets and eligibility for discounts.
      • 2. To refuse admission to visitors without valid tickets.
      • 3. To refuse admission to, or remove from an event, persons who violate public order or pose a threat to Museum exhibits, staff, or other visitors.
      • 4. To change the time, date, or program of events for organizational reasons.

    • Seller’s Obligations:

      • 1. To provide the opportunity to purchase tickets through official sales channels.
      • 2. To provide information regarding events and ticket usage conditions.
      • 3. To ensure the processing of personal data in accordance with applicable legislation.
      • 4. To issue refunds where required by these Terms or applicable laws.


  • VIII. Photography and Filming

    • 1. Photography for personal use is permitted unless otherwise indicated for specific exhibits, exhibitions, or events.
    • 2. Professional photography, filming, or commercial use of content is permitted only with prior approval from TARTLE.
    • 3. During events, TARTLE may photograph or film visitors for publicity and communication purposes. Such material will be used in accordance with the Privacy Policy and applicable laws.


  • IX. Personal Data Protection

    • 1. The data controller is the Public Institution Lithuanian Art Foundation.
    • 2. Personal data are processed for ticket sales, accounting, communication with visitors, and compliance with legal obligations.
    • 3. Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation), the laws of the Republic of Lithuania, and the TARTLE Privacy Policy.
    • 4. Detailed information regarding the processing of personal data is provided in the TARTLE Privacy Policy.


  • X. Force Majeure

    • 1. TARTLE shall not be liable for the total or partial non-performance of its obligations where such non-performance results from force majeure circumstances.
    • 2. Force majeure circumstances include natural disasters, emergency situations, epidemics, war, decisions of public authorities, communication or technical infrastructure disruptions, and other circumstances beyond TARTLE’s reasonable control or foreseeability.


  • XI. Governing Law and Dispute Resolution

    • 1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania.
    • 2. All relationships arising from the purchase and use of tickets shall be subject to the laws of the Republic of Lithuania.
    • 3. Disputes shall first be resolved through negotiations. If you have a complaint, please contact TARTLE by email at events@tartle.lt.
    • 4. If no agreement can be reached, disputes shall be resolved in accordance with the procedures established by the laws of the Republic of Lithuania.